We offer a no questions asked 30 day return policy on all unworn earrings, except special orders & bespoke items, this does not affect your statutory rights.
We ask that unwanted earrings are returned unworn due to health and hygiene reasons. Once received we aim to make a refund within 48 hours and can only refund customers using the same process as the payment was made.
If returning a single item to us from an order placed under a multi-buy offer (eg. 3 for 2) the balance refunded will take into account the full retail price of the retained item(s) and not 50% of the full offer price. Therefore, when returning a single item, we strongly advise customers to opt for an exchange rather than refund to take full advantage of this offer. Returning two of the three items will see a refund made up to the full price of the third item that has been retained.
If your order arrives damaged or is faulty then please contact us before a return is made.
We advise customers that when returning items they should use an insured postal service as per distance selling regulations the item is your responsibility until returned to us.
WHEN RETURNING AN ITEM PLEASE DOWNLOAD, PRINT AND FILL OUT THE FOLLOWING FORM
If you fail to send the form with your item then there may be a delay in processing your return.
About Your Refund or Exchange
- Once the item(s) has been returned, normally within 2-3 working days, we can action either a refund or exchange
- We will confirm by email what action we have taken to keep you updated
Contact Us - Customer Care
- If in doubt about how to return an item then please get in touch with our customer service team using the details below, they will be happy to help
- Call us: Monday to Friday 9:00am to 5:00pm (GMT)
- Email us: firstname.lastname@example.org or send us a message via our Contact Form
- Write to us: Urban33 Limited, 1st Floor, 17 Bridle Close, Finedon Road Industrial Estate, Wellingborough, NN8 4RN, UK